Shipping & Returns – thepunyastore.com

🚚 Shipping & Returns – The Punya Store

We at The Punya Store are committed to delivering your products with care, quality, and transparency. Below you’ll find everything you need to know about our shipping process and return policy.

📦 Shipping Policy

Delivery Coverage: We deliver across all locations in India.
Dispatch Time: Orders are usually processed and dispatched within 1–2 business days.
Delivery Time: Delivery typically takes 4–7 business days, depending on your location.
Tracking Details: Once your order is shipped, you’ll receive a tracking link via email or WhatsApp.

Note: Delivery times may be slightly longer during festivals, public holidays, or extreme weather.

🔁 Returns & Replacements

We offer a 7-day return or replacement policy only in cases of damaged or defective products. Please read the return conditions carefully:

✅ Eligibility for Return:

Item received is damaged or defective
Return request is raised within 7 days of delivery
A clear unboxing video is shared at the time of complaint
Product is unused, in original condition and packaging

⚠️ Returns are not accepted without a valid unboxing video.

📝 How to Request a Return:

Email us at [support@thepunyastore.com] with your order ID, issue description, and unboxing video.
Once verified and approved by our team, you’ll receive instructions for return shipping.
You will be required to ship the product back to us.
After inspection, we’ll issue a refund or replacement as per policy.

💸 Refunds

Refunds are processed to the original payment method within 5–7 business days after receiving the returned item.
Shipping charges are non-refundable.
If the issue was our fault, we’ll refund the return shipping cost too.